Venue Guidelines

Guest Facilities

• Free Public Wi-Fi
• Toilets and Accessible Toilets are available at all levels (With Baby Care Folding Table inside Accessible Toilets)
• Vending Machines at all levels (Snacks & drinks, Feminine hygiene products)
• Power Bank Rental at all levels
• Food & Beverage Concessions (Subject to event arrangement)
• Merchandise Booths (Subject to event arrangement) 
• First Aid Room (Ground Floor)
• Nursing Room (Ground Floor)
• Service Counter (Ground Floor)
• Lost & Found Counter (Ground Floor)
• ATM (Ground Floor)

Age Restrictions

• All guests must have a valid ticket for admission regardless of age; children under the age of 12 must be accompanied by an adult at all times. Any age restrictions are specific to the event. Adults accompanying children are responsible for determining whether the relevant events are appropriate for children. Please refer to the Event Details page on the official Ticketing or Organizer’s website.

Accessibility and Disabled Visitors

Special Seating Arrangements

• Accessible/disabled seating is available at Level 1 at the arena.  There is a lift at Door B to Level 1.
• For all disability-accessible bookings, please contact our ticketing hotline at  (853) 8886 7373 for assistance with seating arrangements. Tickets may be reserved up to three days (counting the day of order as the first day) or by one hour prior to the scheduled event time (whichever is the sooner).
• Accessible/disabled seating are designated for persons who depend on wheelchair for mobility or with guide/ assistance dogs (service animals), and with their accompanying minders.  Each Accessibility and Disabled Visitors is entitled to purchase a maximum of one (1) ticket for minder at the same time. If any guests are not the above-mentioned guests but attempt to enter the Arena by presenting the Accessible/ disabled tickets, will result in ejection from the Arena without refund.

Guests are advised to contact our ticketing hotline at (853) 8886 7373 in advance for assistance with admission arrangements.

Accessible toilets

• Accessible toilets that can accommodate wheelchairs are available at all levels.

Wheelchair Loan Service

• Wheelchairs are available upon request at no cost at our premises within property area. Please contact our ticketing hotline at (853) 8886 7373 if you require the use of a wheelchair.

Smoking Policy

• Smoking is prohibited inside all areas Galaxy Arena, including all hospitality suites, dining, and entertainment areas.