Han Fu Experience

Admission (HKD / MOP):

*The settlement currency shall be based on respective ticketing platforms.

Remarks:

• All clothing and accessories must be returned on the day of rental. Late returns will incur a penalty of 30% of the deposit for each day overdue. If the return exceeds 72 hours, the entire deposit will be forfeited and considered as a purchase of the clothing.
• Children aged 12 and under must be accompanied by an adult during the experience.

Ticketing Channel: 
For reservation: 

• Contact our official WeChat account: 澳门银河VR沉浸式体验馆 (in Simplified  Chinese) or add WeChat ID: GalaxyMacauVR (Operation Hour: 12:00 – 20:00) 
• eMail: Hanfuexperience@galaxyentertainment.com

For ticket purchase: 

• Ticketing Website: Damai Ticketing (clip the link here)
• Onsite Purchase at Box Office (subject to availabilities)
• Operation hour:
  • Mon - Thu : 11:00 - 21:00
  • Fri - Sun & PH : 11:00 - 22:00
• Location: 1/F, Pearl Lobby, Galaxy Macau

For Enquiry: 

• Contact our Box Office staff +853 8883 2646
• Contact our official WeChat account: 澳门银河VR沉浸式体验馆 (in Simplified  Chinese) or add WeChat ID: GalaxyMacauVR (Operation Hour: 12:00 – 20:00) 
• Approach the onsite Box Office:
  • Mon - Thu : 11:00 - 21:00
  • Fri - Sun & PH : 11:00 - 22:00
• eMail: Hanfuexperience@galaxyentertainment.com

Admission Journey :

• Read the Pre-experience Notice and Terms and Conditions.
• Before purchasing the experience ticket, it is recommended to contact our official WeChat account or Email for reservation and costume selection.
• Purchase the experience ticket through the official ticketing platform – Damai Ticketing once the reservation and designated costumes are pencil marked. 
  (remarks: onsite purchase is subject to availabilities)
• To secure the reservation, kindly send the ticket confirmation number to our official WeChat account or Email. (please avoid sending the QR code of your ticket to social channel)
• Your reservation will be officially confirmed after the ticket verification. 
• Approach the reception counter of Han Fu Experience 15mins prior to the experience time reserved.
• Conduct the briefing session, costume check, sign the form of “Costume Loan and Declaration of Service” and pay for the deposit of costume rental. 
• Start the experience 

Remarks:

• Experience is only limited to the services listed on your ticket.
• Due to limit of session and service, Reservation will be automatically cancelled if no confirmation receive in 2 hours after reservation is pencilly marked. 
• It may deemed to have given up the right of experience if the guest is late for over 15 mins.

Pre-experience Notice:

• Reservation is on a first come, first reserve basis and subject to the availabilities of service / designated costume 
• Ticket is valid only for the service listed. “Han Fu Luxury Experience for Kids” ticket is only applied to kids with age of 12 and below, also with height of 1.5meter and below. 
• All kids with age of 12 and below must be accompanied by an adult.
• It’s the customer's own responsibilities to determine the suitability of joining the experience. Individual with physical discomfort, sensitive skins, pregnant women and etc are not suitable.
• Ticket cannot be refunded, exchanged, cancelled or rescheduled after purchase under any circumstance. 
• Due to safety concerns, its recommended not to join the VR Experience with Han Fu costume. Also its advised not to use the escalator with Han Fu costume. 
• Han Fu is allowed in the gaming areas
• Deposit of costume rental and signing the form of “Han Fu Rental Consent Form” will be required onsite.
• Full Terms and Conditions of Han Fu Experience applied. Link to the Terms & Conditions.